Service: +49 54 03 – 79 44 66 or info@notfallkoffer.de | Delivery by DHL or trans-o-flex

Cancellation Policy

Cancellation Policy for Consumers as defined by § 13 (German Civil Code)

You have the right to cancel this contract within fourteen days without giving any reason. The
cancellation deadline is fourteen days from the day on which you or a third party named by you, other
than the forwarding company, have/has taken possession of the last item ordered.

In order to exercise your right of cancellation, you must notify us (notfallkoffer.de Med. Geräte GmbH,
Niedersachsenstr. 7, 49186 Bad Iburg, info@notfallkoffer.de, Tel.: 05403-794466, Fax: 05403-794468)
in written form (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may
use the attached sample cancellation form for this purpose, although it is not mandatory.

You can download the cancellation form here: Cancellation Form

To comply with the cancellation deadline, it is sufficient to send the notification of cancellation before the
deadline for cancellation has been reached. Notice of cancellation is to be sent to:

notfallkoffer.de Med. Geräte GmbH
Niedersachsenstr. 7

49186 Bad Iburg
Fax: 05403-794468
E-Mail: info@notfallkoffer.de

Effect of Cancellation
If you cancel this agreement, we shall promptly reimburse you for all payments received from you,
including delivery costs (except for additional costs resulting from the fact you have chosen a form of
delivery that is different from the cheapest standard delivery offered by us), at the latest fourteen days of
the day on which we receive notification of your cancellation of this agreement. We shall process the
refund using the same payment method used for the original transaction, unless otherwise expressly
agreed with you; you will not be charged for processing the refund.
We may withhold refund until we have received the goods back or until you have provided proof that you
have returned the goods, whichever is earlier.
You must return the goods to us by mail or hand-deliver them without delay at the latest fourteen days
from the day on which you have informed us of the cancellation of this contract. The deadline is deemed
to have been met if you ship the goods before the expiry of the fourteen-day period.
You shall be responsible for the cost of returning the goods, even if they cannot be returned in the
normal manner, by post, due to their specific nature.
You shall only be liable for any loss of value of the goods if this loss of value is due to any handling of
the goods which is not necessary for checking the condition, features and functionality of the goods.
The right of cancellation does not apply to the following contracts:
Contracts for the delivery of sealed goods that are not suitable for return due to reasons concerning
health protection or hygiene, if the seal has been removed upon delivery.